'Let's talk about chat, bay-bee.'
Live chat comes with a lot of advantages.
Use the live chat to start engaging the customer the second he or she hits your website. It's ideal for sharing basic info and is a proven customer support solution. Did we mention it's a great way to give your website a human touch?
More scripting, less drama.
Work with our customer service experts to prepare live agent scripts that are professional, friendly, and on-brand. We'll tailor the script to line up with your brand voice, what your business does, and where you fit into the local market.
Customers who get help with live chat report a 73% satisfaction rate. Customers who get customer support via email have a 61% satisfaction rate, and for phone support it's 44%
Simplify customer service.
Not only can online chat make customer service better, it can also make it faster and less expensive. Agents can help multiple customers at once, and it can be easier to communicate via text than it is to talk through the same information over the phone.
Be more helpful.
Do you share a lot of instruction manuals, maps, online forms, and other digital resources? With live chat, you can simply paste the link and send. Online chat can also be useful if your customer and your live agent speak a different language.
Get the ball rolling.
Initiate the sales process the moment a customer visits your site. Live chat is ideal for businesses that book appointments, have a lengthy sales process, and serve people who need immediate help. Best of all, you only have to pay for leads that provide contact info.
We can make live chat a team effort.
Already have a dedicated support team in place? If so, you can use our self-service software as a standalone solution, or your agents can manage website chats during business hours and hand off the overflow to us.
Live chat works for HIPAA-compliant businesses too.
If you’re subject to HIPAA or manage sensitive customer data, we have a customized secure solution for you. You’ll receive a notification, from there just log in to our secure portal and see your lead.
It's computer-enhanced Southern hospitality.
Live chat is a great way to give your brand a more authentic feel. The customer has instant access to the business and is able to begin the interaction by talking about what he or she needs. It's a great way to start.